This…book is AH-MAY-ZING, even though I’m near tears because it’s more than obvious how much I suck at this customer service stuff. I think this will help me though – it presents very clear ways for you to change things around for the better, and I like having a “to-do” list already made up. Makes the whole stop-sucking-at-this process go more smoothly.
– Amber S.
I purchased Lux Undercover. I’m now on page 34 and I have identified the source of all my customer service hating woes. Be it known that the deep fierce storm clouds have parted into lovely sun rays with angelic choruses.
Friends, there is hope for my lost soul.
And if this can help ME… of all people…actually be excited about the future customer service in a business I was on the brink of turning my back on forever, there is hope for anyone.
– Brooke S.
This is gold! Many lightbulb moments for me…
– Elizabeth H.
Just finished Lux Undercover – it was so so SO helpful. More helpful than I had even hoped it would be.
– Rebecca S.
…the book had many things I had not thought of and many things that I can easily implement.
– Marci L.
It’s very specific, and filled with actionable items. Some are free to implement, some more pricey. It’s fabulous. Get it.
– Gwen W.
I just finished reading Lux Undercover and I am astounded. I feel like I have just gotten the spanking that I so desperately needed! I love so many of your ideas and plan on implementing many of them VERY soon! Thanks for sharing your experiences and ideas. I truly appreciate you putting things on paper in a way that actually makes sense and doesn’t waste my time!!!
– Amanda H.
